Q: My door won’t go up!
A: The most likely cause of a door that won’t go up is a broken spring.
Q: The motor runs, but nothing happens!
A: Most likely caused by a worn out gear inside the opener or a sheared off sprocket at the top.
Q: Does the Door Doctor refinish doors?
A: No, we found that the work is very labor intensive and cannot be done without harsh chemicals. We can make some recommendations though.
Q: Does my paint have lead?
A: If your home was built after 1978, then it most likely is ok. Homes older than 1965 commonly used lead paint. You can check here.
Q: Are you lead paint certified?
Q: I bought a door from another vendor. Can you install it?
A: If it is at least of reasonable quality, yes. We won’t install something that is really just junk.
Q: Is there anyway to tell how old my springs are?
A: Maybe – sometimes
There are casting dates on the aluminum ends of the springs. In most cases the springs were installed within 1 year of this date. (e.g. we routinely install new springs w/ last year’s casting dates on them – but this doesn’t affect their life, only # of cycles)